Why Is My Routes Pane Not Loading?

❓ FAQ: Why Does the Route Pane Display "An Unknown Error Occurred"?

If you're seeing the message “An Unknown Error Occurred” when attempting to load the Routes Pane, this typically indicates a client-side or connection-based issue. Below are the most common causes and recommended troubleshooting steps.

✅ Common Causes

1. Browser Cache or Cookies Corruption
   Your browser may be holding onto outdated or corrupted data that interferes with Route loading.

2. Expired Login Session
   If you’ve left your session idle for a long period, your authentication token may have expired.

3. Internet Connection Instability
   A weak or disrupted internet connection can prevent the Route Pane from retrieving route data properly.

4. Browser Extensions or Ad Blockers
   Certain browser extensions—particularly those that block scripts or third-party APIs—can prevent Route Simplified from fully rendering.

5. Unexpected Data Errors
   Occasionally, a specific data entry in your Route database may fail to load, triggering this message.

🛠️ Recommended Troubleshooting Steps

1. Refresh Your Browser (Ctrl+R or ⌘+R)
   Often, simply refreshing the page will resolve the error if it was caused by a momentary loading issue.

2. Clear Your Browser Cache
   Follow Google’s official guide to clear your cache and cookies, then reload the page.

3. Log Out and Back In
   Logging out of Route Simplified and logging back in can refresh your session and reinitialize loading. 

4. Switch Browsers or Devices
   If the error persists, try opening Route Simplified in a different browser (e.g., Chrome, Edge) or device.

🔄 Still Not Working?

If you've tried all the above and still see the error, our support team can review the backend logs for deeper investigation. Include the following in your message:

• Date and time of the error

• Name of the user account

• Any recent changes to the route or assets that may relate

• Click Here for Route Simplified Support Options