--- title: Why Is My Customer Pin In The Wrong Location? description: If your customer's pin is in the wrong spot, it's likely due to an address mismatch. Learn how to correct it using Google-suggested addresses and manual pin placement in Route Simplified. --- [Skip to content](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/why-is-my-customer-pin-in-the-wrong-location#main-content) English - United States Show submenu for translations [![RouteSimplified LOGO 7.8.25](https://help.routesimplified.com/hs-fs/hubfs/RouteSimplified%20LOGO%207.8.25.png?width=1867&height=1050&name=RouteSimplified%20LOGO%207.8.25.png)](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base?hsLang=en-us) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact Support](https://share-na2.hsforms.com/1CfK51-RSQdiYM7pMraDhqA401irb) [Contact Support](https://share-na2.hsforms.com/1CfK51-RSQdiYM7pMraDhqA401irb) How can we help you? - There are no suggestions because the search field is empty. 1. [Route Simplified Support Knowledge Base](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base?hsLang=en-us) 2. [Troubleshooting](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/troubleshooting?hsLang=en-us) # Why Is My Customer Pin In The Wrong Location? If your customer's location pin appears in the wrong spot on the map, this is most often due to inconsistencies between the **imported address** and the **Google-certified address** that Route Simplified uses for pin placement. --- ### ⚠️ What Causes This? - **Manually entered or imported address doesn’t match Google's standardized format** - **Missing details** (e.g., zip code or street suffix) can cause Google Maps to misinterpret the location - **Bulk import formatting issues** (e.g., commas, typos, spacing) prevent proper geolocation --- ### 🛠️ How to Fix It 1. **Delete the Existing Address** - Navigate to the customer record and remove the incorrectly placed address. 2. **Re-enter the Address Manually** - Start typing the address in the appropriate field. - Choose the correct, **Google-suggested option** from the dropdown. - This ensures Route Simplified uses the certified address format for geolocation. 3. **Adjust the Location Pin (If Needed)** - Once the address is saved, navigate to the **Service Specific Settings (Oil or Trap)** section. Once a service is clicked scroll down to the location widget. - Click "edit" and manually drag the pin to fine-tune the exact location if necessary (e.g., large properties or shared addresses). --- ### 📦 Why It Matters - Route optimization depends on accurate location pins or addresses - If a pin is not at the right location it may lead to inefficient routes or failed service attempts. - Confirming and correcting pins ensures reliable GPS routing for drivers. --- ### 📝 Pro Tip If you're importing large batches of addresses, consider doing a quick spot-check of pins after import to catch and correct any obvious mismatches early. - [Getting started](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/getting-started?hsLang=en-us) - [Troubleshooting](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/troubleshooting?hsLang=en-us) - [Support](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/support?hsLang=en-us) - [For Schedulers](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-schedulers?hsLang=en-us#main-content) - [Capacity & Settings](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-schedulers?hsLang=en-us#capacity-settings) - [Customers & Generators](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-schedulers?hsLang=en-us#customers-generators) - [Planning & Building Routes](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-schedulers?hsLang=en-us#planning-building-routes) - [Reports](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-schedulers?hsLang=en-us#reports) - [For Drivers](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-drivers?hsLang=en-us#main-content) - [Route Basics](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-drivers?hsLang=en-us#route-basics) - [At Each Stop](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-drivers?hsLang=en-us#at-each-stop) - [Finishing & Tips](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/for-drivers?hsLang=en-us#finishing-tips) - [Account & Company Settings](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/account-company-settings?hsLang=en-us#main-content) - [Assets & Equipment](https://help.routesimplified.com/en-us/routesimplified-support-knowledge-base/account-company-settings?hsLang=en-us#assets-equipment) [![RouteSimplified LOGO 7.8.25-1](https://help.routesimplified.com/hs-fs/hubfs/RouteSimplified%20LOGO%207.8.25-1.png?width=1863&height=1048&name=RouteSimplified%20LOGO%207.8.25-1.png "RouteSimplified LOGO 7.8.25-1")](https://help.routesimplified.com/?hsLang=en-us) [mailto:support@reitersoftware.com](mailto:support@reitersoftware.com) Copyright © 2025,